Many businesses are required by law to ‘notify’ certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. Bamboo Dental compiles this information into a register which it is required by law to make publicly available. Bamboo Dental puts technical measures in place to prevent the bulk download of the electronic version of the register. However, as the register is publicly available, Bamboo Dental cannot give any guarantees as to how the information contained on the register will be used by those accessing it.
When businesses fill in their registration forms, they are asked to provide the contact details of a relevant member of staff. Bamboo Dental will use this for its own purposes, for example where we have a query about a registration, but will not put it on the public register.
When we request information as part of the registration process, we make it clear where the provision of information is required by law and where it is voluntary.
ICO number: ZA029706
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not, identify any complainants unless the details have already been made public.
Bamboo Dental tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Bamboo Dental’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
You can find more information about the complaints procedure here.
Finance Options At Bamboo Dental
We very much appreciate that investing in your dental wellbeing is an important decision and we would like to highlight some very special payment facilities that are available here.
We understand that the financial considerations can sometimes be an obstacle to achieving a beautiful smile, which is why we offer a range of finance options including interest free plans.
These facilities, provided by Medenta in partnership with Hitachi Capital (UK) PLC, are designed to help you get the treatment you want in the most convenient manner possible.
If you would like to understand more about these options then please CLICK HERE or call Natalie on 029 2056 9769.
Bamboo Dental is a credit broker authorised and regulated by the
Financial Conduct Authority that has a commercial relationship with the lender Hitachi Capital (UK) plc.
Bamboo Dental is unable to provide independent advice.